Frequently Asked Questions
Can I sign members up directly from the EPOS Now Front Till?
Yes, you can. Go to the Customer Tab on the front till and enter the customers detail directly into your EPOS Now customer database, add the email and mobile/cell number of your customer and a Loyalty Pass will be sent to the member directly via SMS.
Can I set up Membership Tiers or Create VIP Status for Loyalty Members?
Yes, you can. There are several different ways to set up tiers for different levels of Loyalty Member or VIP Status for selected customers based on your criteria. Contact your account manager to discuss the best use case for your business circumstances.
Can I give points to members without scanning the Loyalty Pass?
Yes, you can. Go to the Customer Tab on your front till and search for the customer by name, phone or email and select the customer. Once the customer is in the till tray any transaction that you complete will award that customer with points. No need to scan the customers Loyalty Pass.
How do I choose a Reward to give to my customer?
Go to the Front Till and open the Customer Tab. Search for customer by Name, Phone number of email and press Select. With the customer named in the till try click on the LoyaltyDog icon on the till tray and that will produce the customer record with the rewards that are available to him. Simple select the reward and it will be automatically applied to the till total.
Can I set a value for the points so that my customer can use the points as tender at the till?
With LoyaltyDog you can create a rule that will give the customer the choice of spending his points as tender at the till. Simply open the Rules management form, select Price Rule, and set a value for the points. Next time the customer comes into your business they will be able to exchange points for part or full payment at the till.
How do I run promotions to award a different number of points for different categories of products or products.
LoyaltyDog has a Points Rule where you can set up a rule that will automatically award a different number of points per unit of currency for the categories and or products that you will want to promote from time to time. For example, if you want to create a special promotional offer or incentivise the purchase of certain items.
Can I send my customers push notifications?
Yes. You can send unlimited push notification to your customers although we advise that you moderate the number that you send. You can send a notification to your entire customer base or you or to an individual member of your loyalty program.
What happens if a member accidently deletes their pass or loses their phone?
The members loyalty pass is stored on your LoyaltyDog portal, you can access their card and send them a link or a QR Code to download their card with no loss of activity for your loyalty member.
Can I limit availability of the offers I create?
Yes, you have full control over the offer. You can limit the Offer to time of day, to a single use, to several uses per individual and you can set the offer to be used a specific number of times across the membership base.