Why would a customer even lose a pass? There are many reasons:

  • He upgraded his phone
  • He lost his phone or it was stolen (or even broke completely)
  • He accidentally deleted it from his wallet
  • Android: He accidentally deleted the wallet program

A customer could email support@loyalty.dog to request a recovery of a loyalty card. But even the sales rep or business owner/manager could do this from the manager's portal.

This video shows you how to recover a customer's pass if you want the sales people to be able to do it quickly.