How do I send a customer a pass that he lost?

Modified on Wed, 28 Dec, 2016 at 2:12 PM

Why would a customer even lose a pass? There are many reasons:

He upgraded his phone
He lost his phone or it was stolen (or even broke completely)
He accidentally deleted it from his wallet
Android: He accidentally deleted the wallet program

A customer could email support@loyalty.dog to request a recovery of a loyalty card. But even the sales rep or business owner/manager could do this from the manager's portal.

This video shows you how to recover a customer's pass if you want the sales people to be able to do it quickly.